At Murrayjuliet (www.murrayjuliet.com), we are dedicated to providing you with a seamless shopping experience and high-quality woven bags that meet your expectations. Please read our Shipping and Return Policy carefully to understand how we handle the delivery and return of products purchased from our store.
Shipping Information
Processing Time: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. During peak seasons or promotional events, processing times may be extended by an additional 2-3 business days.
Shipping Methods: We offer standard and expedited shipping options. Standard shipping typically takes 7-15 business days depending on your location. Expedited shipping takes 3-7 business days. Shipping times may vary due to external factors such as customs clearance or local postal service efficiency.
Shipping Charges: Shipping fees are calculated at checkout based on the weight of your order and the delivery location. We occasionally offer free shipping promotions, which will be clearly communicated on our website.
Order Tracking: Once your order is shipped, you will receive an email with a tracking number. Please allow 24-48 hours for tracking information to become available. You can track your package using the link provided in the email or by visiting our website’s Order Tracking page.
Lost or Damaged Packages: Murrayjuliet is not responsible for packages lost or damaged during transit. If your package is lost or arrives damaged, please contact the shipping carrier directly. However, we are happy to assist you with the claims process where possible.
International Shipping: We ship globally. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient. These fees are not included in the purchase price or shipping cost.
Return Policy
Eligibility for Returns: If you are not completely satisfied with your purchase, you may request a return within 14 days of delivery. Items must be unused, in their original packaging, and in the same condition as when received.
Non-returnable Items: Certain items cannot be returned, including:
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Customized or personalized products
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Final sale items
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Gift cards
Return Process: To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide instructions and a return shipping address. Customers are responsible for return shipping costs unless the item was defective or sent in error.
Refunds: Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within 7-10 business days.
Exchanges: We do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.
Late or Missing Refunds: If you haven’t received a refund within the expected timeframe, first check your bank account and then contact your payment provider. If the issue persists, contact us at [email protected].
Contact Us: If you have any questions about our Shipping and Return Policy, feel free to reach out to us at [email protected].